11-11-2026 –, Tango 2
TU Delft Learning for Life supports a global community of lifelong learners across time zones with a small team. Manually reviewing support tickets for patterns is something any team can do, but doing it consistently, across thousands of conversations, without it becoming a second job, is another matter.
TU Delft deployed LiLLian, an AI assistant, to answer learner questions on their website directly from institutional content. What emerged alongside the answers was a live map of where their knowledge base falls short: gaps the team could act on without first having to go looking for them, benefiting not just enrolled students but the student assistants staffing support and lecturers who touch the system only a few times a year.
TU Delft shares what topic analysis has taught them so far, how it's shaping their knowledge base, and a look ahead at extending that same support directly into the learning environment for both students and faculty.
To learn about the process of implementing AI solutions at an educational institution that serves diverse learners and locations, and see real use cases of these tools in the LMS.
Willem van Valkenburg is de directeur van TU Delft Learning for Life Centre. De Learning for Life Centre is verantwoordelijk voor het LLO aanbod van de universiteit. Willem werkt al meer dan 20 jaar op het snijvlak van ICT en onderwijs. In 2020 heeft Willem de SURF onderwijsaward gekregen.
